WhatsApp exam confirmation and online scheduling for the imaging clinic
No-shows are costly in an ultrasound clinic. See how WhatsApp confirmation, with the exam prep, and online scheduling reduce no-shows and phone calls, and how this works in Laudário.
LaudárioUltrasound reports in practice
In an imaging clinic, every no-show is a lost slot for the machine and the physician. And a good share of no-shows are not people giving up: they are patients who forgot, who did not do the prep and preferred not to come, or who could not reach the front desk to reschedule.
WhatsApp confirmation, with the prep
When the appointment is saved, the patient receives a WhatsApp message with:
- Exam, date and time.
- The exam prep: fasting, full bladder, medication hold. The text comes from the procedure record, so the front desk does not need to write it.
- A link to confirm or cancel.
The response goes back to the schedule: the slot is marked as confirmed, or released to another patient if the patient cancels. The front desk does not need to call anyone.
Reminder the day before
A reminder before the exam reinforces the time and the prep. It can be sent by the front desk, in a batch for the next day, or automatically.
Online scheduling
Many people prefer to book outside business hours. With online scheduling, the clinic gets its own page where the patient:
- Chooses the exam.
- Sees the available times.
- Enters their information and submits the request.
The request goes into a queue and the front desk approves it with one click. The patient receives confirmation on WhatsApp. Manual approval avoids impossible bookings, such as exams that need a specific physician or machine.
What to measure
- No-show rate before and after confirmation.
- How many appointments arrive outside business hours.
- Exams repeated or rescheduled because of inadequate prep.
How Laudário helps
In the Laudário schedule:
- WhatsApp confirmation with exam prep and a link to confirm or cancel.
- Status updated in the schedule, with no phone call.
- Batch or automatic reminders.
- Online scheduling page with an approval queue.
- Pro and Multi plans.
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